Big Knitters - The home of arm knitting workshops

Returns & Refunds policy

If you change your mind once you receive your item, you have 7 days after the receipt of your item to return it to us (at your expense) for a full refund. This is subject to the item being received back to Big Knitters in the same condition and in the original packaging as it was sent.

If you change your mind and return the item to us within 7 and 14 days (at your expense) you will receive a 50% refund, again subject to the item being received back to Big Knitters in the same condition and in the original packaging as it was sent.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

35 Delfryn, Miskin, Pontyclun, CF72 8SS

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail bigknitters@outlook.com